Wholesale Terms and Conditions:
Changes and Cancellations
Changes to orders will be accepted within 5 business days of order being submitted. Please email us at firstname.lastname@example.org. Orders from stocking retailers may be cancelled, however these orders are subject to a 25% cancellation fee if cancellation comes more than 5 days after written order being placed. Orders delayed for more than 30 days after original ship date are considered cancelled and 25% cancellation fee applies. Please call or e-mail customer service if you have any questions.
We do our best to respect shopping districts. We maintain a spreadsheet of current stockists and check the zip code of all potential new retail locations to maintain exclusivity for existing stockists. If we find a conflict, we reserve the right to either cancel the order of the new stockist or allow non-competing item categories within multiple stores in a shopping district. We may make an exception if we determine a new stockist to be an independent destination rather than a part of a retail shopping district (e.g. museum stores vs. boutiques).
Damages and Returns
Although we make every effort to deliver your order in excellent condition, damages and defects may occur that are beyond our control. All claims must be made within 5 business days after the receipt of shipment. No returned merchandise will be accepted for credit without authorization from Bright Beam Goods. Items returned must be in their original packaging. All undamaged returns are subject to 25% restocking charge, plus freight. No refunds are made for damaged or defective merchandise; we will make a reasonable effort to replace or provide credit only. Any refused shipment is subject to a 25% restocking fee plus freight charges.
For first time ordering, we require a major credit card. Credit cards are charged when merchandise is shipped. For orders over $1,000, a 25% deposit is required 30 days in advance of shipment date. Credit references are accepted for establishing terms for reorders. Terms are Net 30 days from the invoice date. An unpaid invoice, when due, shall carry 1.5% interest charge per month, until full payment is made. We reserve the right to return any account to prepayment status. Any account placed for collection will be charged for all attorney, court and collection fees. A $30.00 service charge will be added to customer's account for each returned check. All disputes between buyer and Bright Beam Goods shall be governed by Texas law. Buyer agrees to litigate all payment disputes and collection efforts in the jurisdiction of Travis County, Texas, the corporate office location of Bright Beam Goods. Any judgment in court against buyer will be executed by the local authorities in the jurisdiction of the buyer.
Each piece in our collection is laser cut and hand assembled in our workshop in Austin, Texas. Many of our products use natural materials; please expect your order to have slight variation in cork texture, wood grain and tone or chipboard coloration.
Prices and availability are subject to change without notice; please contact us for current line sheet.